At Luxurious Dwelling, we’re dedicated to presenting you with a curated collection of opulent products to enhance your lifestyle. Our meticulous selection process ensures that each item meets our standards of luxury and quality. However, we understand that occasionally a purchase may not meet your expectations. In such instances, please refer to the following guidelines for our return policy.

Return Policy
Most items are eligible for return within 30 days of delivery for a refund or store credit (exceptions apply; see below). To be accepted, returned items must be in their original condition and packaging, with no signs of installation or modification. All accompanying parts, accessories, and instruction manuals must also be included.

Non-Returnable Items
The following items cannot be returned:

• Personalized, custom, or made-to-order products (e.g., replacement cushions and mattresses)
• Clearance and open-box items
• Gift cards and samples
• Electrical accessories
• Bulk orders of six or more units of the same product
• Products that have been assembled or installed
• Items labeled as non-returnable
• Items missing their original packaging
• Items returned more than 30 days after delivery
• Orders shipped outside the continental United States

Return & Exchange Fees

All returns and exchanges are subject to return shipping fees. For orders exceeding $1,000, a 15% restocking fee will apply. Special order items may incur additional restocking fees. Any upgraded shipping fees paid on the original order will be deducted from the refund.

This includes, but is not limited to:

• Upgraded shipping services (e.g., room of choice, expedited, express, white glove, etc.)
• Assembly services
• Address change fees

What is your return policy?

Our return policy is designed to ensure your satisfaction with your Luxurious Dwelling purchase. You have 30 days from the date of receipt to request a return. However, please verify the specific refund timeframe for each brand on their product page. To begin the return process, kindly contact our team at [email protected]. Your cooperation is vital in expediting the resolution.

Returns for certain brands cannot be processed.

• AFD Home Furniture

Do You Offer Exchanges?

We handle exchanges differently. If you want to exchange a product, we’ll treat it as a regular return following the guidelines stated in our Return Policy. After processing the return, you’re free to purchase a new item whenever it suits you.

Are items on sale eligible for refunds?

ALL SALES ARE FINAL, NO REFUNDS! Please ensure you genuinely require an item before completing your purchase. If you have any queries before making a purchase, please reach out to our team for assistance at [email protected].

How does the refund process proceed once items are returned?

You will receive a notification email within 3-5 working days after we receive your item(s), informing you that the refund is being processed. The refund will be credited back to the original payment method, minus any applicable restocking and shipping fees.

Please refrain from requesting a chargeback from your credit card company while the return process is underway. Chargeback disputes can take time to resolve, so it’s best to exercise patience and allow the return process to proceed. If there’s an unexpected delay, don’t hesitate to reach out to us for assistance.

What if I need to cancel my order?

Please note that cancellation requests are not guaranteed, as our system does not allow items to be canceled once they have been shipped from the warehouse. Additionally, custom and made-to-order items cannot be canceled once the order has been placed.

Once an item has been shipped from the warehouse, it is treated as a return rather than a cancellation. Refusing delivery is not an acceptable form of cancellation.

If your order includes backordered products and you opt to wait for them to become available, we will proceed with payment to the manufacturer to reserve the products for you. In such cases, your order will be classified as a “special order” and cannot be canceled.

What should I do if my product is missing parts?

Our aim is to ensure your online shopping experience is hassle-free and efficient. If you’ve received your package and discover that parts are missing or damaged, please contact us immediately. We’ll promptly arrange to ship you the replacement parts. Time is of the essence, as most carriers only allow us to file freight claims within 48 hours of delivery.

To expedite the process, please email us at [email protected] with the subject line including your Order #___ – Parts Required. In the email, include the following information:

• Order number
• Item number
• Specify whether the parts are damaged or missing
• If damaged, attach a picture of the box and one of the damaged products, clearly showing and explaining the defect. Please provide as many pictures as possible to expedite the request.

If you opt not to receive replacement parts, you can return the item following our standard return policy.