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Returns & Refunds

At Luxurious Dwelling, we’re dedicated to presenting you with a curated collection of opulent products to enhance your lifestyle. Our meticulous selection process ensures that each item meets our standards of luxury and quality. However, we understand that occasionally a purchase may not meet your expectations. In such instances, please refer to the following guidelines for our return policy.

Before initiating a general return, there are a few key points to keep in mind:

  1. Most items are ineligible for return after 30 days from the delivery date. However, refund time frames may vary by brand, so it’s essential to verify this information on the brand’s product page.

  2. A valid return authorization number must be included on the shipping label for the return to be accepted.

  3. Please retain all shipping boxes and packing materials as they are necessary for the return process. Refer to the section titled “Why Should I Keep The Original Packaging” for further details.

  4. Returns may take up to 30 days to process due to shipping and handling procedures.

  5. To ensure eligibility for return, all items, accessories, and parts must be included. Additionally, any provided warranty cards must be left blank.

  6. You are responsible for covering the cost of return shipping.

  7. Please provide a full-view picture of the product to facilitate assessment of its condition and return eligibility.

  8. Discontinued items are final sale and are not eligible for returns or exchanges.

  9. Assembled merchandise cannot be returned.

  10. The White Glove service charges collected on the order will not be refunded for general returns.

What is your return policy?

Our return policy is designed to ensure your satisfaction with your Luxurious Dwelling purchase. You have 30 days from the date of receipt to request a return. However, please verify the specific refund timeframe for each brand on their product page. To begin the return process, kindly contact our team at [email protected]. Your cooperation is vital in expediting the resolution.

Please note the following conditions:

  • A 20% restocking fee applies per returned item, deducted from your refund.
  • Only items in like-new condition can be returned. Products showing signs of wear, damage, or modification will not be accepted.
  • Items must be returned unused and in their original packaging, with no missing pieces. This packaging is crucial for preventing shipping damage.
  • We recommend taking multiple photographs of the items and packaging before handing them over to our delivery partners.

Unfortunately, we cannot accommodate returns or refunds for the following items:

  • Items marked as ‘Clearance’ or specified as ‘Final Sale’
  • Display items
  • Previously assembled or installed items
  • All discontinued items, which are final sale and not eligible for returns or exchanges.

Additionally, returns for certain brands cannot be processed.

  • AFD Home Furniture

What If I Don’t Have The Original Packaging For The Return?

We are unable to accept any return(s) without its original packaging. 

Why Should I Keep The Original Packaging?

Retaining the original packaging is crucial for safeguarding your purchased items during transit. Our products, ranging from large furniture to smaller items, often fall into the heavy or delicate categories. The packaging is meticulously tailored to suit each item, undergoing rigorous testing to withstand various transportation challenges. Self-packed items by customers are at a higher risk of damage due to inadequate materials or packing techniques. Therefore, we typically require complete original packaging for returns to minimize potential damage and ensure customer satisfaction.

Do You Offer Exchanges?

We handle exchanges differently. If you want to exchange a product, we’ll treat it as a regular return following the guidelines stated in our Return Policy. After processing the return, you’re free to purchase a new item whenever it suits you.

What Item(s) Are Not Eligible For Returns?

A few items can’t be returned, including:

  1. All AFD Home Products

  2. Clearance items

  3. Final sale items

  4. Customized items

  5. Special order(s)

  6. Made to order items

  7. Items marked “Non-Returnable” on the product page

It’s important to mention that any unauthorized returns will not be eligible for a refund and will be refused upon delivery to our returns center.

Are items on sale eligible for refunds?

ALL SALES ARE FINAL, NO REFUNDS! Please ensure you genuinely require an item before completing your purchase. If you have any queries before making a purchase, please reach out to our team for assistance at [email protected].

What deductions will be made from my return?

  • A 20% restocking fee of the item cost will not be refunded upon return.
  • The original shipment cost will not be refunded if the item is returned.
  • The return shipping cost will be deducted from the refund amount.

How does the refund process proceed once items are returned?

You will receive a notification email within 3-5 working days after we receive your item(s), informing you that the refund is being processed. The refund will be credited back to the original payment method, minus any applicable restocking and shipping fees.

Please refrain from requesting a chargeback from your credit card company while the return process is underway. Chargeback disputes can take time to resolve, so it’s best to exercise patience and allow the return process to proceed. If there’s an unexpected delay, don’t hesitate to reach out to us for assistance.

What if I need to cancel my order?

Please note that cancellation requests are not guaranteed, as our system does not allow items to be canceled once they have been shipped from the warehouse. Additionally, custom and made-to-order items cannot be canceled once the order has been placed.

Once an item has been shipped from the warehouse, it is treated as a return rather than a cancellation. Refusing delivery is not an acceptable form of cancellation.

If your order includes backordered products and you opt to wait for them to become available, we will proceed with payment to the manufacturer to reserve the products for you. In such cases, your order will be classified as a “special order” and cannot be canceled.

Are shipping fees refundable?

No, all shipping fees are non-refundable. If you need to return an item that was shipped for free, the refund you receive will be the item price you paid minus the standard shipping cost and restocking fees. Standard shipping costs are determined by item prices, as detailed in our shipping information. Return packages must be shipped prepaid via a traceable method, and these shipping costs are non-refundable.

What should I do if my product is missing parts?

Our aim is to ensure your online shopping experience is hassle-free and efficient. If you’ve received your package and discover that parts are missing or damaged, please contact us immediately. We’ll promptly arrange to ship you the replacement parts. Time is of the essence, as most carriers only allow us to file freight claims within 48 hours of delivery.

To expedite the process, please email us at [email protected] with the subject line including your Order #___ – Parts Required. In the email, include the following information:

  • Order number
  • Item number
  • Specify whether the parts are damaged or missing
  • If damaged, attach a picture of the box and one of the damaged products, clearly showing and explaining the defect. Please provide as many pictures as possible to expedite the request.

If you opt not to receive replacement parts, you can return the item following our standard return policy.

 

 

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