Returns & Refunds

Most items are eligible for return within 30 days of delivery for a refund or store credit. To qualify, returned items must be:

• In original, unused condition
• In original packaging, with no signs of installation or modification
• Accompanied by all parts, accessories, and instruction manuals

To initiate a return, contact our team at [email protected]. Please check the product page for any brand-specific return exceptions.

Note: Returns for certain brands, including AFD Home Furniture, cannot be processed.

The following items cannot be returned:

• Personalized, custom, or made-to-order products (e.g., replacement cushions or mattresses)
• Clearance or open-box items
• Gift cards and samples
• Electrical accessories
• Bulk orders (6+ units of the same product)
• Assembled or installed products
• Items marked as non-returnable
• Items missing original packaging
• Items returned beyond 30 days from delivery
• Orders shipped outside the contiguous United States

All returns and exchanges are subject to return shipping costs. Additional fees may apply as outlined below:

All return shipping costs are the responsibility of the buyer, unless the return is due to a defect or an error on our part. For orders exceeding $1,000, a 15% restocking fee will be deducted from the refund amount.

Once we receive your returned item at our warehouse, here’s what to expect:

Please avoid initiating a chargeback while your return is in progress. Chargebacks can delay the resolution process. If you need an update, contact us — we’re here to help.

We handle exchanges as separate transactions. You may return your current item following the guidelines above, and then place a new order at your convenience. This approach gives you the flexibility to choose exactly the right piece for your space.

All sale items are final and non-refundable. Please ensure the item suits your needs before completing your purchase. If you have any questions beforehand, our team is happy to assist at [email protected].

Cancellation requests are not guaranteed. Please note the following:

• Orders cannot be canceled once items have shipped from the warehouse
• Custom or made-to-order products cannot be canceled once the order is placed
• Refusing delivery is not a valid form of cancellation

If an item has already shipped, it will be handled as a return rather than a cancellation.

Backordered items: If you’ve agreed to wait for a backordered product, payment is submitted to the manufacturer to reserve the item. At that point, the order is considered a special order and cannot be canceled.

If your order arrives with missing or damaged parts, contact us immediately. Most carriers only allow freight claims within 48 hours of delivery, so timely communication is essential.

How to Report

Email [email protected] with the subject line: Order #___ — Parts Required

Please include:

• Your order number
• Item number
• Whether parts are missing or damaged
• For damaged items: clear photos of the box, the damaged product, and a brief description of the issue

We’ll promptly arrange replacement parts. If you prefer not to receive replacements, you may return the item following our standard return policy.