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Find answers to common questions about ordering, shipping, returns, and more. If you cannot find what you are looking for, our concierge team is always ready to help.
You can place an order directly through our website by adding items to your cart and proceeding to checkout. If you prefer personalized assistance, call our concierge team at (307) 278-7107 during business hours (Monday–Friday, 9 AM–5 PM EST) and we will be happy to place the order for you.
Delivery times vary depending on the item. Smaller accessories and decor typically ship within 1–3 business days. Larger furniture items may take 2–4 weeks depending on availability and your location. Each product page displays an estimated delivery window. You will receive tracking information via email once your order ships.
Yes. We offer complimentary ground shipping on all orders within the continental United States. Alaska, Hawaii, and international destinations may incur additional shipping charges. For details, please see our Shipping Policy.
We process orders quickly, but we will do our best to accommodate changes. Contact us as soon as possible at (307) 278-7107 or [email protected] with your order number. Once an item has shipped, modifications are no longer possible, but you may return it under our standard return policy.
We offer a 30-day return window from the date of delivery. Items must be in their original condition, unused, and in original packaging. Some items, such as custom or made-to-order pieces, may not be eligible for return. For complete details, please review our Return Policy.
To start a return, contact our concierge team at [email protected] or call (307) 278-7107 with your order number. We will provide a return authorization and instructions for shipping the item back. Please do not ship items back without first contacting us, as unauthorized returns may not be processed.
We take great care in packaging, but if your item arrives damaged, please document the damage with photos within 48 hours of delivery and contact us immediately. We will arrange a replacement or full refund at no additional cost. Keep all original packaging materials until the claim is resolved.
We do not offer direct exchanges at this time. If you would like a different item, simply return the original piece and place a new order. Our concierge team can assist you through the entire process to make it as seamless as possible.
Warranty coverage varies by manufacturer and product. Many of our brands offer warranties ranging from 1 to 10 years depending on the item category. Specific warranty information is available on each product page. For warranty claims, contact us with your order number and a description of the issue.
Care instructions depend on the material:
Detailed care guides are included with each order when available.
As an online retailer, we do not have a physical showroom. However, our product pages include high-resolution images, detailed specifications, and material descriptions to help you make an informed decision. If you need additional photos or information about a specific item, our concierge team is happy to help. Our 30-day return policy gives you peace of mind with every purchase.
Yes. Our team offers complimentary design guidance to help you choose pieces that work for your space. Whether you need advice on scale, material, finish, or how an item complements your existing decor, reach out with photos or dimensions and we will provide personalized recommendations at no charge.
We accept all major credit and debit cards including Visa, Mastercard, American Express, and Discover. We also accept Apple Pay, Google Pay, and financing through Affirm. All transactions are protected with SSL encryption and PCI-compliant payment processing through Stripe.
At checkout, select Affirm as your payment method. You will complete a quick application (name, email, phone, date of birth) and receive an instant decision. Choose from bi-weekly payments, 3–12 month plans with 0% APR, or extended plans up to 36 months. There is no impact to your credit score for checking eligibility. Visit our Financing page for full details.
Absolutely. Your payment information is processed through Stripe, a PCI Level 1 certified payment processor — the highest level of security certification available. We never store your full credit card number on our servers. All data is transmitted using 256-bit SSL encryption.
Once your order ships, you will receive a confirmation email with tracking information. You can also check your order status at any time by logging into your account. If you have questions about a shipment in transit, include your order number when you reach out to our team.
Yes. We offer exclusive pricing for interior designers, home stagers, architects, and trade professionals. Contact us at [email protected] with your business name, website, and a brief description of your project. Our team will follow up with details on our trade program.
Our concierge team is available Monday through Friday, 9 AM to 5 PM EST. We are closed on weekends and major US holidays. Messages received outside of business hours will be answered on the next business day. For the fastest response, call us directly at (307) 278-7107.
Luxurious Dwelling is based in Sheridan, Wyoming. Our mailing address is 30 N Gould St Ste R, Sheridan, WY 82801. As an online retailer, we ship to customers across the continental United States with complimentary ground shipping on every order.
No, you can check out as a guest. However, creating an account allows you to track orders, view order history, save items to your wishlist, and check out faster on future visits. You can create an account during checkout or at any time from our account page.
Our concierge team is here to assist with any question, from product details to order support. Reach out through your preferred channel and we will respond within one business day.