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Concierge Service

We're Here to Help


Whether you have a question about an order, need design guidance, or simply want to learn more about a piece — our concierge team is ready to assist. We respond to every inquiry within one business day.

Call or Text (307) 278-7107 Mon–Fri, 9 AM - 5 PM EST
Email Us [email protected] We respond within one business day
Live Chat Speak with an advisor now Available during business hours
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How Can We Assist You?


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Thank you for reaching out. Our concierge team will respond within one business day. If your matter is urgent, please call us at (307) 278-7107.

Frequently Asked

Common Questions


01 What are your business hours?

Our concierge team is available Monday through Friday, 9 AM - 5 PM EST. We are closed on weekends and major US holidays. Messages received outside of business hours will be answered on the next business day.

02 How quickly will I receive a response?

We respond to every inquiry within one business day. Most emails and form submissions are answered within a few hours during business hours. For urgent matters—such as delivery issues or time-sensitive orders—we recommend calling us directly at (307) 278-7107.

03 Can I get help choosing the right piece for my space?

Absolutely. Our team offers complimentary design guidance to help you find the perfect piece. Whether you need advice on scale, material, finish, or how a piece will complement your existing decor, simply reach out with photos or dimensions of your space and we'll provide personalized recommendations.

04 How do I track my order?

Once your order ships, you'll receive an email with tracking information within 24 hours. You can also check your order status anytime by logging into your account. If you have questions about a shipment in transit, our team is happy to help—just include your order number when you reach out.

05 Do you offer trade or professional pricing?

Yes. We offer exclusive pricing for interior designers, home stagers, architects, and other trade professionals. Select “Trade & Professional Pricing” from the subject dropdown in the form above and include your business name, website, and a brief description of your project. Our team will follow up with details on our trade program.

Prefer to Speak With Someone?

Our concierge team is available Monday through Friday, 9 AM - 5 PM EST.

(307) 278-7107